– Standard orders : cancellation with 3 weeks notice s -> FULL REFUND
– Custom cakes, Tier cakes, Design cakes, large orders : cancellation with 6 weeks notice -> FULL REFUND
– NO REFUND will be given under any circumstances if cancellation is made less than stated period of times above.

In the event of a COVID-19 lockdown or natural disaster – We will provide a credit note for the orders for anything announced by the State or Federal Government. e.g. “LOCKDOWN” PLEASE NOTE an individual COVID 19 case is NOT included. – e.g. If an event is cancelled by a close contact or an individual confirmed case.

We take our bookings months in advance to plan out our year, a cancellation means we have missed the chance to offer our service to another customer. Please kindly understand that our refund policy is strict.