We require a $50 booking fee ($100 for weddings and other large orders) before the order is confirmed. Any cancellation must be made with at least 3 weeks notice for a full refund. Strictly no refund for any cancellation made with less than 3 weeks to go. If any special tools and equipment have already purchased for that order they will be charged for. e.g. a specific shaped cake tin, or special ingredients based upon your request etc. These will be clearly stated in the invoice before the booking fee is paid.
The remaining balance will need to be paid 2 weeks before pick up/delivery date.
Payment can be made via bank transfer or in cash on pickup/delivery, sorry no EFTPOS or Credit Card Facilities are available.
Please understand our refund policy is strict. We aim to create the best cake for each of you, and we can only take limited orders in a certain period of time. Cancellation means we may have missed the chance to create a cake for someone who was looking forward to it.