Archives: FAQs

– Standard orders : cancellation with 3 weeks notice s -> FULL REFUND – Custom cakes, Tier cakes, Design cakes, large orders : cancellation with 6 weeks notice -> FULL REFUND – NO REFUND will be given under any circumstances if cancellation is made less than stated period of times above. In the event of …

Refund policy ** Covid 19 & Natural disaster Read More »

We can take payment via *credit card & bank transfer. *2.2% credit card payment surcharge applies.

Unfortunately we are unable to arrange fresh flowers due to food safety reasons – Small insects, leaky sap, toxicity of the plants, pollen…etc. For any floral decoration – We use freeze dried edible flowers (organically grown in VIC for culinary purpose). These flowers are as vibrant as fresh flowers, food safe and no need to …

Fresh flowers on cake. Read More »

Thank you so much for your interest in our products. At this stage we are not planning to expand our wholesale outlets due to the amount of orders we are currently receiving, however feel free to send us your details if you would like to be contacted in the future when we decide to expand.

Please keep your cake refrigerated and in the freezer for any leftovers. It is best to consume as soon as possible as cake texture and flavour will change very fast in the fridge, due to the nature of additive and gluten free ingredients. While serving, ganache and buttercream will tend to stick to the knife …

How can I store & serve my cake? Read More »

All of our products are GLUTEN FREE, Vegan friendly, Soy free, *Nut free (*unless otherwise stated) and we also have refined sugar free options. We may be able to cater for other allergies or dietary requirements (e.g. Fructose intolerance). However, we are unable to create Paleo or Keto friendly cakes, because most of our cakes …

What other dietary intolerance’s do you cater for? Read More »

Due to the nature of our business, we cannot in good conscience use bulk pre-mixes. Many of these factory-made cake mixes contain one or more allergy triggering ingredient. (e.g. Egg, Milk, Soy, Nut, Wheat, as well as unknown numbered additives). We make all – cakes, fillings, cream, toppings and even sprinkles. We know what goes …

Do you use pre-mixes? Read More »

We will try our best to help where possible, please let us know ASAP if you need to change anything.

We are no longer offering a delivery/meet up service. Orders can be picked up from our location in Littlehampton, SA, 5250 (Near Hahndorf/Mount Barker), we will send you an SMS with the address & pick up details once your order is ready. We can provide a contact-less, or minimal contact pick up.

We don’t provide cake tastings for our cakes. As many of our loyal customers already tried our cakes over 3 yrs of sales through our local cafe Brother Bear. Unfortunately we no longer supply our cakes to the cafe, however, occasionally we will create a random cake tasting box sales with a mixture of flavours …

Do you provide a cake tasting? Read More »