Terms & Conditions and Allergy & Dietary information

– Terms & Conditions

  1. Refund policy – We will provide a full refund for cancellation with 3 weeks notice for the standard orders and 6 weeks notice for the custom orders (e.g. tier cakes, design cakes, large orders) NO REFUND will be given under any circumstances if cancellation is made less than the stated period of times above.
    • In the event of a COVID-19 lockdown or natural disaster – We will provide a credit note for the orders for anything announced by the State or Federal Government. e.g. “LOCKDOWN” PLEASE NOTE an individual COVID 19 case is NOT included. – e.g. If an event is cancelled by a close contact or an individual confirmed case.
    • We take our bookings months in advance to plan out our year, a cancellation means we have missed the chance to offer our service to another customer. Please kindly understand that our refund policy is strict.
  2. Once the order leaves our property we are no longer responsible for any damage during or after transport. Please follow our instructions and make sure to keep it refrigerated. We are located in Littlehampton South Australia 5250.
  3. We don’t use any artificial ingredients in our products e.g. bottled artificial food colours, metallic paint/dusts, commercial sprinkles, fondant, gum paste etc. We use fruit & vegetable based colours to decorate our cakes, we make all our fillings, toppings & creams from scratch. Please understand this will limit the colour range we can supply, this takes a lot of extra work, but it is the embodiment of our main ethos.
  4. We don’t use fresh flowers/greenery on our cakes due to food safety reasons. (tiny bugs, pollen, sap leakage…etc)  We only use freeze dried edible flowers (organically grown in VIC) on our cakes.
  5. We are unable to copy another cake designer’s work. We can get inspiration and create something similar in our way but it will not be an exact copy to respect the original creator’s copyright.

– Allergies and Dietary information

All of our products are GLUTEN FREE, VEGAN FRIENDLY, SOY FREE AND NUT FREE. No artificial colours or additives are used in our products.

*Refined sugar free is an option that can be added at extra cost – The sweeteners that we use for refined sugar free are; Organic rice malt syrup, xylitol, organic stevia, Natvia, organic raw coconut sugar, pure Canadian maple syrup & dates. We try to use organic where possible and we only use natural sweeteners that do not contain aspartame & saccharine.

Please note: not all sweeteners are used at once, it does depend on the type of cake, filling and topping. Please feel free to let us know if you need to avoid certain types of sweetener and we will try to find a cake suitable for your requirements. 

We may be able to create beautiful, tasty cakes even if you have other allergies or dietary requirements (e.g. Fructose intolerance). However, we are unable to create Paleo or Keto friendly cakes, because most of our cakes contain grain based flours.

All of our products are made from gluten free ingredients, and there are no gluten containing ingredients used in our kitchen. We have a dedicated kitchen only used for Bloominghills – gluten free, vegan & allergy free baking.

We take our hygiene and your dietary requirements very seriously. However, due to the bespoke nature of our business, we are unable to test every product we create. Therefore our products are NOT TESTED for gluten and other allergens.