How to order

    1. Please browse our website to find out what we can offer & what we can’t do. We only bake gluten free & vegan cakes, due to possible cross contamination. All of our cakes are buttercream based cakes, we don’t use fondant on our cakes.  Price guideline, Flavours and Serving guide are listed under “Info” menu.
    2.  Take a note (e.g. screenshot, link etc) of the cake you like or a similar style you are looking for, examples of our cakes can be viewed under “Creations” menu, alternatively feel free to send us any other cake designs you have found on elsewhere so we can confirm what we will be able to do and give you a proper quote.
    3. Send us a Quote/Order form with all the details required. You can always make a booking if you are unsure of your cake design, flavour, number of guests etc. You can then confirm all those details 4 weeks before your pick up date and we will finalise your quote accordingly. We will get back to you with a quote/availability based on the information you provided usually within 48 hours excluding weekends (Please check your junk folder if you have not received a response).
    4. Pay booking fee – Once you are happy with our design and the details in the quote, we will then finalise your order.  At this point we will send you our bank details for the booking fee ($50 for basic orders, $100 for weddings and other large orders).
    5. Pay remaining balance – The remaining balance needs to be paid 2 weeks before delivery/pick up date, a reminder will be sent through our accounting system.
    6. SMS will be sent when order completed – We will send you an SMS with an address and map, if you could please at this point confirm your pick up time, this will help us plan. If your cake is being delivered or we are meeting up we will contact you on the day to confirm location and time.
    7. Enjoy your cake! – It would help us a lot if you could leave us a review on google or share your happy moment on social media (and don’t forget to tag us! @bloominghillscake)