FAQ

Please use our Order page or send an email to info@bloominghills.com.au

Ordering online is the best way to prevent any misunderstanding, quick and easy to communicate. Once we receive your order we will respond with basic questions, to gather further information. When we have enough information we will send through a rough drawing/plan of your cake with the quote. If you are happy with everything we will send you an invoice with all the relevant information.

We require a 50% deposit when the order is placed. Any cancellation must be made with at least 3 weeks notice for a full refund. Strictly no refund for any cancellation made with less than 3 weeks to go. If any special tools and equipment have already purchased for that order they will be charged for. e.g. specific shaped cake tin, special ingredient based upon customer’s request etc. These will be clearly stated in the invoice before deposit is paid.

The remaining balance (50%) needs to be paid 1 week before pick up/delivery date. Invoice will include payment details including cancellation policy.

Payment can be made via bank transfer or cash, sorry no EFTPOS or Credit Card Facilities at this time.

Please understand our refund policy is strict. We aim to come up with best creation for each of you, and we can only take limited orders in a certain period of time. Cancellation means we may have missed the chance to create a cake for another customer.

Ideally wedding cakes should be ordered at least 2-3 months in advance, other celebrations should allow 3-4 weeks notice just in case we are busy to be sure you can book a spot (Any orders with under 2 weeks notice will incur a $20 short notice fee). Please contact us if you miss the cutoff, we might still be able to help you. All services are subject to availability.

Of course you can, please contact us to arrange a suitable time.

We will try our best to help where possible, please let us know ASAP if you need to change anything.

For small orders – Orders can be picked up from our location in Littlehampton, or we also offer a delivery service within 15km of Littlehampton (Near Hahndorf) for $20, this includes meet up locations if you live further away. If for example you are coming up from Adelaide we can organise to meet you in Crafers (roughly 15km from Littlehampton), or if you are coming from Gawler or Kersbrook we can meet up in Lenswood or Woodside. Please contact us if you would like more information.

Bloominghills branded packaging, info sheet and complementary candle

All cakes are packaged and ready for pick up or delivery in a box, they are also placed on a cake board usually 2” larger than the diameter of the cake of easy carrying. During Transportation, please keep cake as cool as possible and on a flat surface, e.g. the boot or the floor of the car. Non-slip mat is essential for large/tier cakes to prevent movement during transport.

Buttercream flower vs real flowerEach flower cake is unique, designed and created from scratch with each order. We do some research on the colour and flower styles before we start making. Each buttercream is hand made to different consistencies to match the type of flower required.

We only use natural food colours to make our colourful creams, these are not quite as vibrant as food colouring, but they don’t have any nasties. Each petal is individually piped to make a flower, and then carefully arranged on the cake.

This process takes a lot of time and care to make the perfect cake. It may just be a cake to someone, but to us each cake is a work of art.

Unfortunately we do not make licensed logo or character cakes due to copyright law. We understand a lot of children love a particular character, but we can’t, in good conscience use someone else’s intellectual property. It can be a very debatable and sensitive issue among cake decorators, but our stance is firm.

Simply put, if you are a mum who wants to make a “superman” logo cake, it is totally fine. But for us legally, we are not allowed to make any profit using Licensed characters, symbols, logos or any part of an image without the creator’s permission. Because of this we ask you to provide your own licensed toppers or decoration.

With that said we can still create a cake that will fit with the theme of the party, including similar elements to match in with any licensed toppers or decorations.

All of our products are GLUTEN FREE, with a majority of our products being nut free, unless otherwise stated. We also can create dairy free, soy free, egg free cakes and deserts with Vegetarian/Vegan friendly options available.

Please let us know if you have a high gluten intolerance, or have multiple allergies.

All of our products are made from Gluten free ingredients, using bakeware and tools that are used for gluten free baking only. However please be aware they are baked in the same kitchen where traces of gluten/dairy/eggs/animal products may be present.  We take our hygiene and your dietary requirements very seriously.  We do not use re-usable silicon baking sheets or parchment paper, and always make sure our bakeware, tools and equipment are clean between each creation to minimise risk of cross contamination.

Due to the nature of our cakes we can not choose to use bulk pre-mixes, as many of these factory made cake mixes contain one or more allergy triggering ingredient. (e.g. Egg, Milk, Soy, Nut, Wheat, as well as unknown numbered additives).

Info sheet and complementary candle providedChocolate toppers and garnishes available on request

All of our cakes come with a complimentary candle. Writing and toppers can be arranged as well. Let us know when ordering the cake what is required and we will quote it up.

We can organise packaging upon request. e.g. individual cupcake boxes. This will require advanced notice, and is subject to availability.

Before the celebration,  It is best to pick up your cake on the day of celebration and store in cool/dry place away from direct sunlight.  It is OK to store in the fridge, but this will affect the texture and flavour of your cake slightly.  If it is unavoidable please make sure to bring to room temperature two hours before serving.

After the celebration, please keep your cake refrigerated (up to 48hours) and in the freezer for longer. It is best to consume as soon as possible as cake texture and flavour will change very fast in the fridge, due to the nature of Gluten free ingredients.  Please remember to bring the cake to room temperature before serving, approximately two hours from the fridge, longer from the freezer.

While serving, ganache and buttercream tend to stick to the knife when cutting your cake, making it difficult to get nice clean slices. To achieve clean cuts (and the maximum number of serves), use a sharp (not serrated) knife, dipped in hot water and wiped dry before each cut.

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If you have any other questions please contact us.